Customer Service Representative - Dispatcher

Job Description

SUMMARY
Ensure continuous information flow from internal/external tankering and in-plant operations jobs.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Identify customer requirements and ensure requirements are met.
• Scheduling and Dispatching of Tankering and In-Plant Operations personnel for Kirby Inland Marine and 3rd Party Customers.
• Ensure transfer and related transfer data is accurately entered into Oasis and/or Access.
• Ensure load/discharge order requirements are passed on to Tankermen verbally and by page, email or fax.
• Run the Data Error reports at least once per day to insure missing transfer information is completed timely.
• Update/ maintain the job scheduling tool and Job log book on each job assignment.
• Assist billing/payroll with weekly field reports to verify information in the billing system(s), and the distribution of mileage checks.
• Assist Team Leaders, Supervisors and/or Managers as needed.

Required Experience:

Prior customer service and knowledge of the inland tank barge industry preferred.

This Job Requires the Following Skills:

• Strong written and verbal communication skills
• Detail-oriented and accurate
• Self-motivated and multi-task oriented
• Ability to operate standard office equipment

WORKING CONDITIONS

Shift Schedule 7 days on (0600 to 1800) 7 days off, 7 nights on (1800 to 0600) 7 off. Candidate must be able to work in an open and busy environment and be able to handle a fluctuating workload. Some overtime required for sick time, vacation coverage and on call requirements.